Sweet Inspirations is proudly operated by JL Stewart & Son Pty Ltd, 176 Power St, Glendenning NSW 2761. Ring us at +02-8805 1400 or Email us at sales@jlstewart.com.au for any questions or enquiries.

Please note we do not have a showroom, it is a warehouse facility.

How do we ship your order?

All of our flowers are packed very carefully due to the fragile nature of these products, we have developed secure packaging to assist in the safe transport of our gum paste flowers.

We ship daily Monday through to Friday with Couriers Please or Australia Post. All orders are shipped from Sydney, Australia. There is no shipping on weekends. If the order is received on a Friday or over the weekend, it will be processed on the next following local day of business.

Please ensure you provide us with your physical address and NOT a PO Box address, as we do not ship to PO Box for domestic addresses. to PO Box for domestic addresses.

We only despatch to shipping addresses current on your Sweet Inspirations site profile. Please ensure your details are updated and accurate prior to placing any orders.

Expedited Shipping

After you place your online order, feel free to email us at Sales@jlstewart.com.au to request your expedited shipping quote. We offer next day air service, 2nd day air, or 3-day express shipping. To request a quote for expedited shipping before you place the order, please send us an e-mail with your order details (SKU#, Quantity), along with your shipping address. We'll get back to you promptly with your shipping quotes.

Processing & Delivery Time

After payment has been cleared (Credit Cards clear overnight, e-check payment usually take about 3-7 days to clear), all orders will be processed within 72 hours (3 business days. Weekends & Public Holidays are not included). Estimated delivery time will depend on destination and will be estimated upon checkout of your order.

Sold Out Items

Due to the high volume of orders, our inventory might not be up-to-date.In regards to out of stock items, we will send an email within 24 hours upon receiving the order to advise if product is out of stock and will refund accordingly.

International Orders

We gladly ship internationally as we are committed to shipping the products quickly & at the lowest cost to you. We have shipped all over the world, and we'll be happy to assist you on special shipping request. Please understand the high costs to shipping internationally, which is based on the total weight of your package.

How to place an international order?

Please email us your order and we'll follow up with you through email. We would need your complete information (full name, shipping address, phone number) and along with the quantity and SKU# (item code). After we receive your order, we'll send you an email with your sales quote complete with your shipping options. Please respond within 5 business days, so that we can send your PayPal invoice with your total purchase. Shortly after your invoice is paid, your order will be shipped out within 48 hours or less. You'll receive an email confirmation with your tracking numbers once your order has been packed and despatched.

Can I get a quote first?

Please email us at Sales@jlstewart.com.au with complete shipping address (city, postcode, country), and a brief message of what you'd like to order. We'll give you an estimate shipping cost.

Please note

- All international orders will be automatically cancelled if we do not receive your email response on shipping after 5 business days.

- There will be some additional duty and tax fees at the time of arrival to the destination country, of which cannot be determined this point. International customers are liable to pay for these fees, which are usually billed from the shipping courier.

- We will not be liable for any damaged & missing packages in transit. Please choose your shipping option wisely.

Concerns

Why do my shipping charges seem high?

The short answer is because Couriers Please and Australia Post are charging "Dimensional weight shipping". Our Gumpaste Flowers are very light in weight however are safely packaged which leads to the boxes being large. These items do not weigh a lot but the items are large & they take up a lot of space. "Dimensional Weight Shipping" calculates space rather than weight.

Depending on the delivery location, in some cases our courier service have to partner with a 3rd party and that will add to the cost.

Also for our customers who order Gumpaste Flowers along with FondX Fondant have their items shipped in separate boxes as a safety measure to ensure the items ordered arrive safely. To calculate, you will first determine the package dimensions in cm. For each package dimension, measure at the longest point, rounding each measurement to the nearest whole number (for example, 9.00 to 9.49 will be considered 9, and 9.50 to 9.99 will be considered 10).Then, multiply the package length by the width by the height and divide by 250. The result is the dimensional weight. For those services where dimensional weight is relevant, take the greater of this calculation or the actual, scale based weight to calculate the shipping cost.

 

have questions? our team is here to help. call +61-2-8805 1400

mon ― fri 7am ― 4pm

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